FAQ
We offer DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong SAR, Canada, China Mainland, Singapore, Australia, Bahrain, Taiwan Region, Thailand, United Arab Emirates and the United States are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by AWV.
A pre-order is the reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In pre-order purchases, credit cards are debited at the moment the order is placed. Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases: available merchandise will be shipped with standard shipping methods. Pre-orderable items will be shipped right after items are available in stock.
- Credit cards (we accept Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay)
- Paypal (to register a paypal account, please visit their website at paypal.com)
- Ali pay for China Mainland, Hong Kong SAR, Macao SAR and Taiwan Region
- Sofort for Germany, Belgium, Austria and Switzerland;
- iDeal for Netherlands.
We do not offer free returns. Please understand that you have to pay for the return costs.
All orders within the United States are mainly shipped with UPS. Shipments to the rest of the world are shipped with UPS or DHL.
The shipping costs depend on the size and weight of the goods ordered. The shipping costs are calculated and displayed in the shopping cart during checkout. When ordering multiple products, the shipping costs of the most bulky product apply. Shipping costs are calculated according to the following categories: United States, Rest of the world.